Frequently Asked
Questions

Vortex Pulse (with display + gesture control): • Built-in display for quick checks • Gesture control (remote photo capture + hands-free scrolling) • Best if you want convenience + smart controls Vortex Core (no display, no gesture control): • Clean, minimal ring design (no screen) • No gesture control • Tracks data through the companion app • Best value option with a stealth look Both rings connect to the QRING app for wellness insights.

Choose Vortex Pulse if you want a display + gesture control. Choose Vortex Core if you want a minimal ring at a lower price.

Both rings provide wellness insights including: Sleep (duration & patterns), Steps & activity, Heart-rate trends, SpO₂ insights (in-app), and Stress Level.

No. Vortex Pulse supports gesture control, while Vortex Core does not have gesture control.

Vortex Pulse supports remote photo capture using gestures and hands-free scrolling for short-form content (Reels/Shorts-style). Gesture features depend on phone model, operating system, and app support. Experience may vary by device and app version.

No. Vortex Pulse™ and Vortex Core™ are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. They provide wellness insights only.

Accuracy can vary based on ring fit, skin contact, movement, and usage conditions. For best results, wear the ring snug (not tight) and keep the inner sensor area clean and dry.

No. Vortex Core does not have a display. All stats are viewed inside the QRING app.

Vortex Pulse shows key stats at a glance such as Time, Steps, Battery, and other modes depending on usage. Displayed metrics may vary by mode and usage.

Yes. Both rings connect to the QRING app on iOS and Android.

For the best experience, yes. The app is where you view sleep insights, activity trends, heart-rate trends, and SpO₂ insights.

Both rings are 5 ATM water resistant, designed for everyday water exposure such as handwashing, rain, showering, and swimming. Not intended for diving or high-pressure water activities.

Yes. Both rings are designed for daily wear and workouts. We recommend wiping the ring after heavy sweating.

Available sizes: US 8, 9, 10, 11, 12.

Use our Size Guide page: Measure inner diameter of a ring that fits you, OR measure finger circumference using paper/thread and match it to our chart. If you're between sizes, choose the larger size for comfort.

Yes. Please contact support as soon as possible and keep the item in original condition/packaging. (Exchange availability depends on stock.)

Use the included charging accessory and place the ring correctly on the charger. Make sure the ring is clean and dry before charging.

Battery life depends on usage (tracking frequency, features enabled, and for Vortex Pulse display usage). Real-world performance varies by settings and routines.

Yes, we ship nationwide. Delivery time depends on your city and courier route.

Delivery time depends on your location and courier service. You'll receive tracking details once your order is dispatched.

Refunds are accepted within 3 days of delivery, provided the product is unused, in original condition, and includes all packaging/accessories. To request a refund, contact support with your order number and reason.

Yes. Vortex rings include a 1-year limited warranty covering manufacturing defects. Normal wear, accidental damage, misuse, and water damage from non-recommended use are not covered.

Wipe daily with a soft microfiber cloth. For deeper cleaning, rinse with fresh water and use a mild soap if needed. Dry fully with a soft cloth before wearing again or charging.

Keep the inside sensor area clean and dry. Avoid heavy lotions/oils on the finger where you wear the ring. Wear the ring snug, not tight, so sensors maintain stable contact.

To keep the finish and seals in best condition: Avoid harsh chemicals (bleach, strong cleaners, perfumes directly on ring), avoid high heat (sauna/steam rooms) for long periods, avoid impacts and drops on hard surfaces, avoid high-pressure water (water jets, diving).

Always charge on a clean, dry surface. Make sure the ring and charger contact points are dry before charging. Avoid charging immediately after swimming. Wipe and dry first.

Email: support@vortexwearables.com WhatsApp: 03309999549 Hours: Mon to Sat, 10 AM to 7 PM (PKT)